AlfaServices – Payment, Billing & Refund Policy

1. Introduction

This Payment, Billing, and Refund Policy governs all financial transactions related to the use of the AlfaServices platform. This Policy applies to users located in the European Union, the United States, and Iran.
By purchasing any plan or using paid features, you agree to this Policy in addition to the Terms of Service.

2. Subscription Plans and Fees

• AlfaServices operates on a subscription-based model.
• Available features, limits, and pricing depend on the selected plan.
• Prices may be displayed in local or international currencies depending on user location.
• AlfaServices reserves the right to modify pricing or plans with prior notice where required by law.

3. Payment Methods

Payments are processed through third-party payment service providers and may include:

• Local (e.g., IRR) payment gateways
• International payment methods (credit/debit cards or other supported methods)

4. Billing Cycle and Renewal

• Subscriptions are billed in advance on a recurring basis (monthly or annually, depending on the plan).
• Subscriptions automatically renew unless canceled prior to the renewal date.
• You are responsible for maintaining valid payment information.

5. Taxes and Charges

• Prices may be exclusive of applicable taxes, duties, or governmental charges.
• Users are responsible for any taxes required by local law, including VAT where applicable.

6. Refund Policy

• Subscription fees are non-refundable once paid.
• No refunds or credits are provided for partial subscription periods, unused features, or downtime.
• Refunds will be issued only where explicitly required by applicable law.

7. Failed Payments and Suspension

• If payment fails or is reversed, AlfaServices may suspend or terminate access to the Service.
• Continued failure to resolve payment issues may result in permanent termination of the account.

8. Chargebacks and Disputes

• Users should contact AlfaServices support before initiating a chargeback.
• Unauthorized or abusive chargebacks may result in account suspension.
• AlfaServices reserves the right to dispute chargebacks where appropriate.

9. Governing Law

This Privacy Policy is governed by applicable data protection laws based on the user’s location:

• European Union: GDPR and applicable national laws
• United States: Applicable federal and state privacy laws
• Iran: Applicable Iranian laws and regulations

10. Contact Information

For payment-related inquiries or requests:
Email: paymentpolicy@alfaservices.net